Frequently Asked Questions
What are the delivery modes available?
Briqutales.com offers you 2 delivery modes:
Standard Delivery: Delivered in 5-6 business days
Express Delivery: Delivered in 3-4 business days
The delivery options available to you will depend on your PIN code.
How can I find out if Briqutales.com delivers to my address?
When you enter your PIN code while placing your order, you will get an instant notification telling you if we can deliver to your location.
How can I find out about the delivery charges?
Delivery charges would be applicable on some items. These charges would be automatically added to the cart on selecting the said items and would be visible on the checkout page.
When will my order arrive?
We’ll send you an estimated delivery time of your order as part of the order confirmation email and SMS. Get more information on how to track your order on the Order Tracking page.
Why is my order late?
Delays can occur because of bad weather, flight delays, political disruption, high volumes of shipments during sales or other unprecedented events. Get more information on how to track your order on the Order Tracking page.
How can I reschedule my delivery?
Please contact bizinfo@briquetales.com as soon as possible and we will try to reschedule delivery.
I have missed my delivery. What happens now?
Our logistics partner will always call your registered number before delivering your order. In case you are unable to receive the package then, you can ask the executive to drop it off at a more convenient time. Alternatively, you can get in touch with bizinfo@briquetales.com and we will do our best to reschedule the delivery at a date and time convenient to you.
Do you deliver internationally?
Currently, we do not deliver orders internationally. But yes possibility says if you’re willing to pay Express delivery charges as per your required shipment.
The order status says ‘Delivered’ but I haven’t received my order.
We only update the delivery status for an order once it has been delivered successfully. If you haven’t received your delivery or if you find that any part of your order is missing on delivery, please get in touch with bizinfo@briquetales.com at the earliest.
Can I request different items from my cart to be delivered separately?
Unfortunately, we can’t ship products from one order to separate addresses right now. In such cases, it’s ideal to place separate orders, which will be delivered to different addresses.
Can I choose a specific date and time for delivery?
Unfortunately, the option to choose a specific date and time for delivery is not currently available on Briqutales.com
When will I get my order if it says ‘Out for Delivery’?
When the order status reads ‘Out for Delivery’, it means that our logistics partner will attempt to deliver your order that same day.
Is there standard packaging for all items?
We deliver the products in standard packaging. This is done to protect the Luxury product from damage during transportation and handling.